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Critical Incident Analysis Method

Updated: Aug 19, 2022

#UserCenteredDesignMethods #Methods

In addition to the 4 methods that served as the base for the Bicycle User Experience concept, this blog will be translating more human centered design methods to the context of street design for everyday biking. These blog posts are initial explorations.

The fifth method we'll explore is Critical Incident Analysis.

What: Analysis of a set of positive and negative incidents experienced by everyday people during bike rides.

Why: Understand people’s experiences at critical points on a route.

End Goal: Build street designs that yield positive outcomes in critical situations.

(Translated to the context of street design for everyday biking from traditional design method: Critical Incident Technique.)


Want to learn about more people-centered methods? Enroll in our User Centered Design Methods Training or our online course User Experience for Inclusive Cycling in Cities.



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